FAQ's
This section provides answers to FAQ's.
Last updated
This section provides answers to FAQ's.
Last updated
QUESTION: How do I request a build from Red Maple?
To make a request for a new version of Red Maple's Advanced Credit Cards, please email support@RedMaple.com.
QUESTION: Our company is updating to 10.0.XX. Will this conflict with the version we have installed for Red Maple?
Red Maple continually supports new releases from Microsoft. We target releasing a new build no later than the GA/Generally Available date (dependent on impacts to Red Maple credit card functionality). Generally, a prior version of Red Maple will work on a newer version of Microsoft, however, not all features are available out of the box in all versions. It is suggested regression testing always be performed.
QUESTION: How do I find the MS standard build installed?
In your D365 FNO environment, navigate to ? > About:
Next, press Licenses and the build number (and your serial number) will be displayed.
QUESTION: I found the MS build. Where do I find the Red Maple build installed?
Click on Versions.
Look for Red Maple Advanced Credit Cards under Installed models.
QUESTION: The CyberSource SOAP key is about to expire - what do I do?
The steps to update the CyberSource SOAP key can be found in this guide!
Navigate to Setup > Select the Processor > CyberSource > CyberSource SOAP Key for assistance.
Or, click here to be taken to the section in the manual.
QUESTION: When trying to integrate a credit card with the current month expiration date, it fails. Why?
The default date for expiration is on the 1st of the month.
QUESTION: I am trying to Void a transaction. Why is the Void not occurring?
A void can only be consistently performed on the same day as the originating transaction.
Some processors allow an authorization to be voided after the date of the original authorization.
The general rule is voids are available only for authorizations, captures and sales the day of the transaction. After the originating date, a return would need to be performed on a capture or sale.
QUESTION: Our encryption key has expired - what do I do?
The steps to update the encryption key can be found in this guide!
Navigate to Setup > Set Up Encryption Keys for assistance.
Or, click here to be taken to the correction section in the manual.
