FAQ's
This section provides answers to FAQ's.
Frequently Asked Questions
QUESTION: Can you share a few things about the Red Maple Advanced Credit Card product?
Here are some high-level bullet points about the product. Red Maple provides:
A product is native to D365 F&O.
The following with the subscription for ongoing maintenance:
Receive a new release as Microsoft provides a new release. Read more about it here.
PCI validated software.
Support of any processor changes required.
Both a model and deployable package and you can choose what to install. Read more about it here.
Use of the software in sandboxes under the same serial number.
Use of the software across multiple legal entities; however, it only needs to be configured for use in the legal entities requiring payment processing. If not configured, only the menu items will be available.
QUESTION: What types of post go-live issues may be encountered?
The following are general questions often raised:
The transaction did not completing successfully. Red Maple passes through the response code provided by the processor. The processor responses are not controlled by Red Maple.
How to reach out to red Maple with questions. Read more about it here.
Where to see the processing activity. Logging is available and more information about it can be found here.
QUESTION: How do I request a build from Red Maple?
To make a request for a new version of Red Maple's Advanced Credit Cards, please email support@RedMaple.com.
QUESTION: Our company is updating to 10.0.XX. Will this conflict with the version we have installed for Red Maple?
Red Maple continually supports new releases from Microsoft. We target releasing a new build no later than the GA/Generally Available date (dependent on impacts to Red Maple credit card functionality). Generally, a prior version of Red Maple will work on a newer version of Microsoft, however, not all features are available out of the box in all versions. It is suggested regression testing always be performed.
QUESTION: How do I find the MS standard build installed?
In your D365 FNO environment, navigate to ? > About:
Next, press Licenses and the build number (and your serial number) will be displayed.
QUESTION: I found the MS build. Where do I find the Red Maple build installed?
Click on Versions.
Look for Red Maple Advanced Credit Cards under Installed models.
QUESTION: The CyberSource SOAP key is about to expire - what do I do?
The steps to update the CyberSource SOAP key can be found in this guide!
Navigate to Setup > Select the Processor > CyberSource > CyberSource SOAP Key for assistance.
Or, click here to be taken to the section in the manual.
QUESTION: When trying to integrate a credit card with the current month expiration date, it fails. Why?
The default date for expiration is on the 1st of the month.
QUESTION: I am trying to Void a transaction. Why is the Void not occurring?
A void can only be consistently performed on the same day as the originating transaction.
Some processors allow an authorization to be voided after the date of the original authorization.
The general rule is voids are available only for authorizations, captures and sales the day of the transaction. After the originating date, a return would need to be performed on a capture or sale.
QUESTION: Our encryption key has expired - what do I do?
The steps to update the encryption key can be found in this guide!
Navigate to Setup > Set Up Encryption Keys for assistance.
Or, click here to be taken to the correction section in the manual.
QUESTION: What is Level 2/Level 3 processing?
Additional data is passed from the software to the processor about the transaction which must be a B2B or a B2G transaction (B2C transactions are ineligible). This data is used by the processor to validate more data therefor lowering the risk on the transaction. When merchants use Level II and Level III, the interchange rate is lowered due to the reduced risk which saves the merchant money on the credit card fees.
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